I haven’t decided yet how much I am troubled by Target or whether I won’t be shopping there again, but I did want to share this anecdote about what happened to me earlier today.

I drove to one of our nearby Targets to return a pair of shoes, specifically cheap, made-in-China Shaun White skate shoes. I no longer skate, but I liked the way the shoes looked and felt on my feet, so I bought them. However, within about two months of owning them, the glue holding one of the shoes started drying out, and the shoe started falling apart. When I called Target’s 800 number, I was informed that I could exchange them if they were purchased within 90 days. So far so good.

So today, I brought the shoes back to return them and was told that they could give me credit for around $9.00. I was hoping simply to exchange them for another pair of the same shoe, as I did like them. However, they no longer had the same color. I didn’t really care, so I picked out a different color (of the same shoe) only to find out that all the other colors were going for 2-3 times the price of what I apparently paid for the original pair. Since I didn’t have my original store receipt I felt at a bit of a disadvantage in knowing exactly how much I had paid originally – I had remembered them being marked down, but I couldn’t remember the exact price.

Anyway, suffice it to say that I feel a bit cheated. Target sold me a defective shoe and then wouldn’t let me exchange it for the same item.

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I will never step foot into a Target store again.  Dramatic, I know.  And I believe you’ll think twice about it too after you read this account:

First, let’s begin at the beginning:  My BF (sweet, lovely man that he is) bought me a video game for Valentine’s day.  It was a lovely game, but a fighting game.  And, as I don’t really care for fighting games, he said that I could return it and get exactly what I wanted instead.  So, I took myself after my morning shift on Feb 16th,  to the Target store on 48th and Ray road in Ahwatukee (Phx.), AZ.  I returned the video game for a gift card without a problem, walked over to the electronics counter and waited for the woman working there, a very kind looking older woman, to help me.  We talked briefly about which reader device would support downloads from the library.  I had no idea.   She retrieved the game, I paid with the gift card and had other items I paid cash for and was off.

I ate lunch out, got home and relaxed for a few minutes. At 2pm (I remember because I had to be to work at 3pm and I had 45 minutes to play my new game!!) I retrieved the game.  With titillation and excitement I used a key to slice open the cellophane (oh joy).  I peeled back the “security” sticker (oh rapture!) and opened the box (a new game!! eeeeee!).  What I found, however, was not a one way ticket to Mario town, but a strange looking disk.  I put it into my Wii, only to have it quite politely inform me that it couldn’t read the disk.  I put it in the other way.  Surely, just inserted the wrong way!  Nope.  A closer inspection of the items in the video game box revealed the problem.  The Mario disk was replaced with a Bleach DVD.  I only know what that is because of Adult Swim, but have never seen an episode and certainly (until today) have never owned a copy (let alone a $50 copy!).  The booklet was for another video game Super Mario Wii, while my game was Super Mario Galaxy 2.  Huh?  What am I missing here.

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I will never step foot into a Target store again.  Dramatic, I know.  And I believe you’ll think twice about it too after you read this account:

First, let’s begin at the beginning:  My BF (sweet, lovely man that he is) bought me a video game for Valentine’s day.  It was a lovely game, but a fighting game.  And, as I don’t really care for fighting games, he said that I could return it and get exactly what I wanted instead.  So, I took myself after my morning shift on Feb 16th,  to the Target store on 48th and Ray road in Ahwatukee (Phx.), AZ.  I returned the video game for a gift card without a problem, walked over to the electronics counter and waited for the woman working there, a very kind looking older woman, to help me.  We talked briefly about which reader device would support downloads from the library.  I had no idea.   She retrieved the game, I paid with the gift card and had other items I paid cash for and was off.

I ate lunch out, got home and relaxed for a few minutes. At 2pm (I remember because I had to be to work at 3pm and I had 45 minutes to play my new game!!) I retrieved the game.  With titillation and excitement I used a key to slice open the cellophane (oh joy).  I peeled back the “security” sticker (oh rapture!) and opened the box (a new game!! eeeeee!).  What I found, however, was not a one way ticket to Mario town, but a strange looking disk.  I put it into my Wii, only to have it quite politely inform me that it couldn’t read the disk.  I put it in the other way.  Surely, just inserted the wrong way!  Nope.  A closer inspection of the items in the video game box revealed the problem.  The Mario disk was replaced with a Bleach DVD.  I only know what that is because of Adult Swim, but have never seen an episode and certainly (until today) have never owned a copy (let alone a $50 copy!).  The booklet was for another video game Super Mario Wii, while my game was Super Mario Galaxy 2.  Huh?  What am I missing here.

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