So the other day, as my coworker and I were shooting outs in cosmetics, after being there nearly the entire shift, we had a LOVELY guest. As you all know, I hate guests. However, I extra hate extra bitchy guests who think they are right. Don’t tell me the guest is always right, because trust me, this bitch was fifty shades of fucked up.
Guestzilla – Where are your electric can openers?
It has been nearly a year now since I began working in Target, and my experience went from being decent to disappointment. This comes in the fact that a number of things happened within the company itself, along the number of ETL’s, LOD’s, and new TL that are causing issues.
When I started working, they had a strong team. We worked and meshed well together, and we are able to get things done. Some of the TM taught me what I need to know to some TL teaching more tricks that will help me out. I was praised, surprisingly, by LOD’s (Yeah two of them I consider them understanding business) and in returned worked hard for them. That was for at least four months.
Suddenly two of those LOD’s were ‘relocated’ (They quit Target) and lost two TL’s in the Hardlines department. When they brought in the new LOD, I learned she was exiled from the store I worked for being incompetent.
I started working for target on the 5th of November. This is my very first job. I really did not need a job but I needed the experience. I am studying to become a Registered Nurse and later a CRNA. My first day was great because I had 2 wonderful ladies training me. However, the other 2 are just plain HORRIBLE. They are rude and look at me like I don’t know a thing. The 2 wonderful women that trained me were impressed as how fast I learned everything because of the fact that I never in my life cashiered. Anyway, those two are just plain rude and evil. They talk about employees that work under them like they’re worthless and scum.
I work at a Target and well quite frankly I now hate my job. I have worked as a cashier for over 3 years, my first 2 reviews were E-Effective, my current review is a IE- Inconsistently Effective. Now I ask, WHY ALL OF A SUDDEN? I have a new GSTL and ETL-GE, they see me maybe an hour or so a week. How can they adequately grade my performance on that? Well I complained, and what I got back was basically them saying they don’t like my attitude, well yea I AM UPSET sorry that you pissed me off.
I of course was much nicer when I talked to them about it.
It is now causing me anxiety, depression, stress hives, etc.
Most days I can honestly say that I get up in the morning and say to myself, “Today can’t be that bad at work.” Almost everytime I’m proven wrong. I just got in and clocked in and was ready to see what the day had in store for me. Right when I got onto the sales floor, a women ambushed me and demanded to know where the 1 inch binders were. Two things flew through my mind in a second. First, “how the hell should I know?” Second, How convienient, a woman demands something in the first five minutes. not only that, but she probably hasen’t looked for it on her own. I excused myself, and even apologized for not knowing. I should have seen the omen then but things were just going to get worse.
I just finished reading TargetEqualsShell’s comment and it’s like I’m looking in a mirror! I’ve almost been with Target for seven years. I’m at six right now. But the constant flak I take from Team Leads is beyond the pale. I’m originally from New York, okay? When we had jobs over there, people cussed their heads off. Cussing was part of everyday language. Now that I live in the deep south (Hades), I have spent years dumbing down my New York accent and eliminating all cusswords from my everyday vocabulary. I let loose when I get home, but I keep it clean at work.
That’s not my problem. These TLs have such NERVE. They think they actually have legitimate power over our souls!
Today I was lucky to escape without getting a severe case of heatstroke. Being a Cart Attendant in the heat can be a near death sentence. Just before lunch I was approached by a customer who asked a very confusing question, “What are your Red Card deals for today?” I honesty don’t know the indoor specials, how could I? I work primarily outside, nevermind that I never get a flyer. So I asked him to clarify his question being confused. The “guest” just rose his voice to me and asked the same thing, except this time he said it one snippit at a time, like I was mentally slow or something. Finally I offered to go get an ad from Guest Service, and look for the answer to his request, although my patience with him was thinning. I had no idea what he wanted from me. The jerk got so mad at me he did it himself and stormed away. I felt guilty for a few minutes, until I realized all he wanted was for me to do his homework for him. Whenever I shop I know exactly what I want, unless I run into an instore special. This is hardly the first time this has happend. Where I work, there is a worsening epidemic of middle aged men embracing laziness and flying off the deep end for little if any reason. Do you guys think I did anything wrong?
I was going on break or maybe lunch, satisfied that I wouldn’t have to deal with a wall of “guests” for at least a good fifteen minutes or a half hour. A guest approached me right when I turned off my walkie and asks “Does Target have a Jewelry area?” My first reaction was to think to myself, “Of course we do you idiot.” I refrained from lashing out, realizing that this elderly customer had not come to Target in a long while and was most likely unaware that we no longer have anyone stationed at the Jewelry station. I informed her that if she needed help she’d have to ask for it. She than asked if they’d replace her watch battery, I informed her that unless she bought the watch at Target she’s out of luck. This is a terrible policy, why penalize people even employees for not buying the watch at Target? You’d still be getting their business, even if it’s just changing the battery. The women amazed at the service she wouldn’t be getting went on her way. I hope she bought less than she initially planned.
I’ve been working at Target for almost six months as a cashier. At the time I got hired I was dirt broke and unemployed, so when I first got the job I was naturally overjoyed. Going in, I knew that it would be a big part of my job to push the damn Target credit cards, but I figured that it wouldn’t be too hard. Boy was I wrong!
As a cashier, you don’t have to push the REDCard, you have to sell the REDCard. Meaning that you have to basically beg all customers to please sell their souls to the Target devil. I’ll admit that it’s not impossible to get customers (I REFUSE to call those fiends “guests” when I am off the clock) to sign up for hell, but it is incredibly fatiguing and belittling. Normally, what I say usually goes like this:
I bought an iced-tea maker on clearance. Two days later my friend bought the same one for half the price. I went back to Target with my receipt for them to adjust the price the day after my friend got his. So THREE days after I purchased the iced-tea maker, they told me there was nothing they could do to adjust the price it’s “against their store policy to adjust clearance items.” FUCK THAT! I had it for 3 days and the day before my friend gets it for half the price, what the hell is that about? They told me the only thing I could do is return it for a refund, and let it go through the return process. IF they put it back on the shelf I can repurchase it at the discounted price. IF I find it.
How the hell is this policy good for business, or their customers? I can just return the crap and they can be stuck with USED clearance items. Which I did. I returned it and they can go fuck themselves. Ok, I only sort of returned it. They had a display model left, which I purchased at the discounted price, put it in the box from the one I had at home and returned it for the original purchase price. Take that! shitty customer service bastards! Small victory, but a victory just the same.