November 3, 2009 - TargetSucks
I Hate Target
I didn’t always hate Target. There was a time when I thought they were a great retailer that actually cared about their customer’s experiences (and maybe even their employees). I recently have been finding this to be a blatant pipe dream. I spent over a decade working as a retail manager for other companies, some of which actually cared about Customer Service. We always did whatever was needed to make the customer happy. Target apparently never heard of this concept.
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Dear Target Customer service:
As a customer since 2001 I was astonished today when I decided to take you up on your shopping offer and save 10% when using my Target to make a purchase. I checked my account balance and found that my available credit had been reduced recently which given the current state of the economy is completely understandable as you are likely minimizing risk. Rather than $300 of available credit I expected you had reduced my available credit in the last few weeks to just $100. Again, understandable given these uncertain times. So I took some cash and my card with $100 of available credit according to your update just a few days ago and went to my favorite Target location here in Seal Beach to do some Christmas shopping in an effort to take advantage of the 10% offer YOU SENT TO ME in the mail recently.
When I arrived at check out after an hour and a half spent shopping at your establishment I was told by the very nice cashier that unfortunately the purchase had been declined. I reduced the level of my purchase to under $40 and was again told it would not go through. Unbelievable. How was this possible?
When I got home I checked over my account online and found that you had reduced the available credit not once but twice and all without notification. I believe that this is exactly what Congress and the people in our great nation are so confused and upset about. A lack of common courtesy and no business acumen whatsoever.
While I know that it is important for businesses to manage risk but question why you would waste valuable resources including the cost of mailing and the loss of the paper and time necessary to complete the mailing of this "Special Offer" that YOU* sent to me.
I run a mid size company and am from time to time astonished that companies like Target continue to flourish in difficult times given the lack of customer service example I have just provided. Perhaps times are changing. Please understand that as I circulate this to my friend Jack Popejoy at KFWB and other local radio, television and web based consumer reports sites along with Ed Royce (Congressman from our district who has taken a particular interest in credit card company's behavior recently ) it is my hope that this letter of correspondence receives something other than a canned response from your system. But be assured that all correspondence will be placed on some very high profile sites around the net beginning with this letter and then adding to the string as you reply. The next move is yours.
Respectfully,
Name withheld until they fix the problem!
That's pretty typical for Target, it's as though they hate their customers or something.
i used to work at target. They dont call the people who shop their customers they call them guest's. And no it dont seen like they like them only because more of the workers dont even wanna work their.
I was given an 18 volt tool kit for Christmas and have yet to be able to use the thing. The first one was returned because after charging one battery, the charger quit. The second set is still sitting because the charger charged two batteries and then quit. These are total failures, not circuit overload shutdowns. They never come back up. My girlfriend finally tracked down a number to call to see what to do about the charger. Three different phone calls over a two month period resulted in them sending a new charger for free. Just got it out of the box and it doesn't work, either.
I am mad and frustrated. I am hobbyist woodworker, so it isn't like I was going to build a house with it. I know that Durabuilt is not a major name, but you would think that a person would be able to buy a tool set and at least be able to use it long enough to see if it is even usable for small in-the-home jobs. I didn't even get that. I haven't decided exactly what I am going to do with the cordless paperweight set I have, but I can just about bet that Target will not like it.
Well, after getting a defective replacement charger and contacting Durabuilt and being told that there was no way the charger was not working, I was instructed to box up the kit and return it to the store. I did exactly that. I got a gift card for the price of the kit. They couldn't do a cash refund because the initial purchase was made with gift card. I know have an even more useless item than the kit. I could have at least used it for a doorstop. They can shove the gift card. I see no reason to ever darken their door, much less, spend a dime there.
Trying to get some resolution to this problem has cost me time, gas, and more than an unhealthy rise in my blood pressure. All I get is a stupid gift card and the statement that the Return person made. She said that she didn't know what the problem was, since they sold so many of them. This after trying 2 different sets with chargers and a charger sent directly to me by the manufacturer. I cannot find an email address to express my displeasure on Target's web site. I anyone has an address, please post it.
I do find it rather odd that they don't list these crappy power tools on their web site any more. They are still on their shelves, though. That doesn't matter to me anymore, and neither does Target. The only thing they are ever going to get from me is very, very negative.
At my sotre, they are few LODS that will be be prompt in answering a call like that. Hell, one time I was fhelping out at cashier"again" and a customer had a coupon that while not expired would not go through. I called the LOD and when she showed up in huff and I told her the situation she tells the customter to her face"why you using fake coupons in my store?" What a fucking disgrace