March 19, 2012 - WardEdmondson
Not Enough Money in Register to Give REFUND?
On March 4, 2012 I purchased a broadband usb modem (OvationMC760) the Radio Shack Kiosk in the Target store located at 8999 Balboa Blvd, Northridge, CA, 91325.
I first purchased a $20 plan and went through those bytes in a few days, so I purchased a $50 plan, hoping the speed would be better, but unfortunately it was not. I called customer service and they tried to re-set my modem but it did not increase my download speeds from 0.16 Mbs, so I decided to return the modem.
I went to the same Target and the customer service representative at the kiosk, Jesse, told me he could not refund my money because he only had $100 in his register and could not operate with less than that. He told me he would have to mail me a check.
THIS IS NOT ACCEPTABLE.
I spent 4 hours on the phone with TARGET customer service and they cannot do anything about this. I would like to know why TARGET or Radio Shack cannot put more than $100 in the boy’s register so he can process a refund that should ordinarily be no problem. After a couple of days, many many emails and phone calls, the District Manager, Charles, called to explain that they could not issue a cash refund because it was policy to only have $100 in the register. WELL…my purchase was with a debit card. Charles told me they could not process refunds that way. WHAT?
Next Call: BETTER BUSINESS BUREAU yep…i wrote a lengthy complaint stating all the facts.
Those of you who know me, know I am not a complainer and will tolerate almost any kind of nonsense. But now you are messing with my money. I would not usually write a letter about such an issue, but I feel this is very very poor business practice that I have contacted the Better Business Bureau.
TARGET gets away with anything they want.
When does it stop?
WardEdmondson
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This is a Radio Shack Problem, Although, they operate under Target. They aren't allowed to keep more than $100 in their register for safety reasons, but if you paid Debit they should have just put the money back on your debit card.
LOL, you do sound like you work for Target...ignorant. When a retail store charges a debit card, it is almost always treated as cash. Only if it is charged as credit is it returned to the card. Don't feel bad, we know they didn't train you well enough...or at all?
That's weird, and maybe it's just a state law here in Montana, but when someone would return a product that they'd purchased on their debit card, we were allowed to credit it back to their debit account instead of giving cash back. Maybe it's a different law, I dunno, but to me her complaint seems valid. Don't get me wrong, she bitches like a little girl who nobody is sharing with, but I can see her point...
Interesting, I guess it varies from state to state then. In Massachusetts it's handled as cash...
I dont know where the targetassistance gets his/her info but I am a cashier & work guest service. I have had more then 100 in my register all the time. Not being able to return the product due to money is the biggest crock of sh!t
It seriously has to be a state thing. I have never had a problem like that when I was at GS. Man, that sucks so bad.