September 7, 2017 - donmateo
Registry SUCKS
I recently ordered an item for a relative’s wedding. She lives halfway across the country from me. I chose the option to have the item delivered. A week or so later, I got a message saying that it was not delivered and suggested it had been damaged(?). However, when I tried to chat with one of their service representatives, he told me that even though it had a delivery option, it was not available for delivery and the “system overrode” my order. Neither she nor I live close to a Target. and of course I didn’t get my money back, I got a store credit which is essentially useless. AAAAAARRGH!!!!
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This is textbook target. They absolutely butcher an order and can't even offer a full refund. They should think about the customer's next experience too. They think that giving store credit instead of a refund will get you back in the door. But to me, a refund would make me respect them much more than store credit after something like that happens.