July 24, 2014 - TGTDude
LODs Are Spying On Cashiers
So there is this new thing at my store where the LODs spy on cashiers to make sure they are doing the Vibe. They have a checklist to see that you are greeting every guest, enganging the guest during transaction, pushing redcards, pushing surveys, pushing cartwheel, pushing re-usable bags, and wishing the guest a good day.
What do I mean by spying? Rather than stand by you and observe, they pretend they are straightening gum or magazines, but they’re really listening to you. Yesterday out of the blue my LOD comes up to me and tells me I wasn’t vibeing with the guest. I had no idea that he was even around. These guys are sneaky.
I’m super lucky, in that the LODs at my store are super cool, and I think they are only doing this because they have to. They don’t really give us grief, just let us know how we did. But I have read your horror stories about your LODs, and I can only imagine how this new spying is going over at your stores.