May 22, 2015 - Shubba
At the end of my rope here
I’ve been looking through the posts here for a while and it’s time I got some of my own anger out. I work in soft-lines at a smaller store and when I began I thought it was an okay job. I knew it wasn’t going to be great because hey, its a retail. I’ve worked there for almost a year now and it’s gotten progressively worse and I don’t think it’s gonna get better any time soon.
We’re almost NEVER staffed well, and a lot of times I’ll be the only one in the entire soft lines department for 8 hours other than the operator. (And I’m supposed to be part time, I’m one of those people who do well with less hours) I’m expected to cover breaks at the fitting room, take care of the pulls (which will often have things NOT from soft-lines on them that they expect me to put out on the floor too), go up for back up, take care of the reshop, AND make sure all of soft lines is superzoned by the end of the night.
When I mentioned that I didnt like being called up for backup every five minutes because I had other things I had to work on, I was given a lecture about having an attitude. We have so many LODS with superiority complexes you have to constantly watch what you say around anyone. I gave attitude to one LOD in particular who talks to me like I’m an idiot and she pulled me to the walkie talkie room to “coach” me. At least, she said it was coaching, except all she did was yell at me for five minutes and never asked me to sign anything, so all I got from that coaching was that she hated me.
A lot of times, I’ll be asked for specifically to go up and back up at the lanes because they think I havent gone up for a while. And yeah, I admit, I avoid it. I used to have bad social anxiety and I’m still getting over it but I’ve gotten better. Not to mention the fact that I have five million other things to be doing so I can’t be going up for back up all the time. But I do go up now and then, apparently not enough though. And then, I get yelled at about red cards? I’M NOT A CASHIER??? THAT’S NOT PART OF MY JOB DESCRIPTION?????
Recently, because our service scores were at 89%, we have to do “service” walks now. Before every single break we take, we HAVE to walk around the floor asking every guest we see if they need help. Which is even more time not spent on the floor actually getting things done. If we don’t, we get a coaching.
Our ETL talks to everyone like a dog, our STL expects zones to be clean and complete within 30 minutes or less, and our LODS are bullys. I’m 21 and I’ve come home from shifts with my legs and back hurting so bad that I spend my days off in bed because walking hurts. I’ve seen at least 3 different people burst into tears on the job from pressure. I honest to god want this store to burn. I have such bad job burnout from this place that even thinking of this stupid fucking store makes me want to cry.
I’ve wanted to quit for about 3 months now, but because of money issues and pressure from my family, I’m trapped. I’ve been desperately looking for a job to go with my art degree to actually do something with my life but so far no luck. At this rate, me having a mental breakdown and quitting without a new job seems more likely.