June 16, 2014 - edge
F**k x 10000000. Today was one of the worst storewide system crashes we had…and I had to be there for all of it. Cashier shift 2pm-9pm, Sunday. Starting at 3pm, all the registers everywhere went down. They froze, crashed, and did not successfully reboot for an hour. Even when some registers were working, we would scan only one item and it would take one full minute to process it. It would take 5 just to start processing the first item and the payments. This lasted for three hours and they still allowed people to come in and shop without telling them. So we had to keep yelling to everyone to inform them. Later, when some of the registers finally were working again, the debit cards would not work because the pin numbers would not take the rest of the evening. So of course people were pissed they couldn’t get their 5%.
On top of all this crap, I was not allowed to go on either of my 15 min breaks, only my lunch. So a full shift with only a lunch on top of dealing with this problem.
This happened once last year…then the hacking quickly followed. I wonder if any other stores experienced this today and if this happens often?