March 31, 2014 - VibeLess
“My Time” The “Guest” Driven Schedule
Okay. First, I would like to say that I absolutely love this website, I could not agree more with any of the posts and it makes me feel better after another shitty work day at the Red and Khaki Hell I submit myself to on a daily basis.
I have yet to read a post on the “new” scheduling, and I’m just curious to know if it’s just my store deciding to fuck us over or if it’s every store. Here are the changes that my store has had starting this week:
1 cashier only and 1 guest service employee. This would make sense, if we had “self checkouts” ….but we don’t. Instead, our 2 (at most) sales floor people who are scheduled are expected to “VIBE”, zone half of the store each, finish all the pulls left over since nobody is scheduled to push them, ReShop all while responding to “back up cashier” requests every 2 minutes. Every time you respond to backup, you get stuck up there for 40 minutes because the guests are too stupid to look to see that the actual cashier’s light is turned on and yours is not. How many times do they say “Oh, I didn’t realize your light was off.” I usually don’t even have a response to them, just a half-ass smile at best. On the newest schedules we aren’t scheduled ad at all on Saturday nights, everyone is out at 10 instead of 11? The backroom hours are almost non-existent and the only POG hours are spent responding to the million back up cashier requests. Also, the guests now can get away with anything, they can return items that probably aren’t even from Target and we’ll still accept them. “Make it right.” lmao.
I have spent the last few years working my ass off for this company, always doing everything right, even getting lousy recognition at “smart huddles”.. the only kind of recognition I would like is a legit raise but that’s not in Target’s vocabulary. When you first start working at Target it seems like a GREAT place to work. After a few months you start to realize how shitty and unprofessional the managers are. I actually have an ETL who’s first job was a Target ETL, I think she has a Bachelor’s in ….Arts? Sweet. I am fortunate enough to actually like most of my managers with the exception of one, I sincerely believe they are as frustrated with Target Corporate as the rest of us, but will they ever give that feedback to the uppers? Doubtful, especially when they have bonuses waving in front of their faces. Our ETL’s always call our TL’s to ask them to stay home to save payroll hours. This company is beyond pathetic, I’m wondering if other stores are experiencing this new set of bullshit.
I’ll end this rant with the most annoying things that “guests” say on a daily basis. Feel free to add.
Fitting Room Attendant: “How many items do you have?” and the guest responds with: “Oh, I don’t know…a lot”
Okay, you can take in 6, choose wisely.
Guest says, “Fine, I’ll just go to Walmart.”
Okay, drive safe.
Guest says: “Is it safe for me to use my debit card?”
Guest says: “Excuse me, do you work here?”
..No, I just wear red and khaki and have a Target name badge for fun.
Guest on the phone says: “Can I please be connected to somebody in microwaves?”
…What the fuck are you talking about? I can connect you with a team member, the only team member on that whole side of the store who might be able to read a description off a box, at best. We don’t specialize in products you fucks, Target stripped those positions along with anything else that pays more than minimum wage.
Guest referring to clearance items: “Is this on sale?”
Do you see a fucking orange sticker that says “Clearance?” No.
Guest Says: “Can you tell me how much this is?”
No, but the price scanner right next to you can.