November 8, 2011 - lod is retarded
Guest Service is #3
So today during the morning huddle the lod asks what our three priorities are, in order. I say guest service comes first. He actually yells at me in front of all of my coworkers and tells me no, that is number 3. First we need to drive profit sales, then sell red cards, then help guests.
Seriously . . . The Fuck?