November 26, 2016 - Unamedemployee
Customer vs guest…
guest
noun
1.
a person who is invited to visit the home of or take part in a function organized by another.
cus·tom·er
noun
1.
a person or organization that buys goods or services from a store or business.
Last time I checked we did not invite them into the store or to take part in something. They come to our stores to buy goods for the store.
So target listen up we have customers and not guests.
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I have worked for a Home Improvement store and a Grocery store both referring to customers as guests. It's not just Target! All retail establishments are private property, it's more than just purchasing stuff from them!!! The general public is being invited in to take part in the experience of shopping at their establishment. Calling them a guest is more sophisticated than calling them a customer and is also a sign of respect. I once had a male between the ages of 35-45 very delighted by the fact that I refereed him as a guest and not a customer. 2)a person who receives the hospitality of a club, a city, or the like. 3)person who patronizes a hotel, restaurant, etc., for the lodging, food, or entertainment it provides. If we look at both of those other acceptable defitions for the term guest it can easily include retail establishments. In #2 or the like represents any other organization which would be TARGET. In #3 ect again would be any organization where they receive lodging, food or entertainment; MANY PEOPLE FIND SHOPPING ENTERTAINING and we all know Target sells food. It's perfect acceptable to call a customer a guest anyone taking issue with it never leaves their box.
Honestly, If I brought a guest into my house and they threw things on the ground and left them there, and then came to the cashier who is doing their job the best they can and screamed at them and then went to guest service and raised hell and complain about the store. I wouldn't consider that person a guest.
But I will say through out the time I did meet a lot of great people and families that I would consider guest.
There are a few types of people out there. 1. The people who have worked a retail job and are so nice about it and understanding. 2. People who have worked a retail job and still raise hell because they don't give a shit but still say I know how it is I've worked a retail job before. 3. People who have never worked a retail job and are entitled and complain about anything and everything.
If I was a guest shouldn't an employee offer me a chair to sit on and a free cup of starbucks coffee? I should also be able to give them my shopping list and have them do the shopping for me while we're at it, I'm their GUEST right? I'm sorry but i don't agree that guest is a proper term, target just wants to seem upscale and make the already entitled shopper just feel even more full of themselves. in reality the "guests" are just shopping in a better decorated Walmart with higher prices and management that forces a smile on all the associates faces.
funny enough Canada never bought into their bs.