August 25, 2012 - goatface
So I’ve worked at Target for about a year and six months (and about 11 months since my last post here), and I am still baffled at the ineptness of the management staff at my store. Just to start, in my year and a half with this lovely company, I have had six hardlines ETLs. It is hard for me to understand how a company can expect to function properly if the management has a higher turnover rate than the sales floor. Fortunately, my current hardlines ETL actually has sales floor experience and has been with the company for most of his adult life, so he knows what he is doing. All of the others, on the other hand, are clueless. Both my Store Team Lead and the HR ETL are under investigation by the company for being general screwups, as well as using their positions to wrongfully terminate employees who they just don’t happen to like.
Currently, our store is severely mismanaged. Everyone is being shafted on hours, except for a few favorites. Fortunately for me, I am one of the favorites, and I admit that I am shown favor over many other team members. I was recently allowed to switch to instocks, which gives me more hours and more convenient shifts, and I am still scheduled for many hardlines shifts on the weekends since the store is much busier and they need extra closers/ad setup. Unfortunately for me, the clusterfuck that is store #2205 has created a situation where the three person instocks team is responsible for their job, and half of everyone else’s. I come in for a typical instocks shift at 7:00 am, fully prepared to do my job, then suddenly BAM, “Hey guys, we are shorthanded on flow team today(every day), can you help us push out everything from the truck? Also can you push out all of this clearance? Also here are two flats full of back to school that need to go out!”
So there goes two hours of time that we could be using to do our scans. THEN BAM, almost every weekday morning there is NOBODY scheduled for hardlines, except occasionally one Senior Team Lead. When you add a lack of team members scheduled for softlines, instocks is also completely responsible for answering code 1s, helping guests, answering calls, cleaning up spills, and doing whatever else suddenly needs immediate attention.
So, eventually, we get to our actual jobs and have to rush through everything, never completing our tasks list, and attempting to push out all of our research pulls before we have to clock out. THEN AT THE END OF EVERY WEEK, WE GET CHEWED OUT BECAUSE WE DIDN’T GET ENOUGH SCANS.
It just seems to me that the expectations they have are a little insane. We can’t do five jobs at once, and when we attempt to our performance drops. It seems fairly logical to me that when you pull away one team to assist another/replace another, then their original job isn’t getting done. Then again, maybe my expectations are insane if I think my store runs on silly things like logic or reason. I’ve resorted to cheating the system in order to keep our scores high enough to hopefully shield the instocks TL from ETL temper tantrums (EVER DAY IS RESCAN DAY! YAAAY!).
Anyway, it is almost 2:00 am and I clock in at 7:00 am, I should probably get some sleep in preparation for the hell that awaits me. Any similar experiences?