October 21, 2013 - DestroyTarget
My Conversion Rate Is Too Low. T-2443.
I can’t force someone to apply for the REDcard if they say no. I’ve been called to have a meeting with my manager before about my low selling rates and today my manager said that if my selling rate is low my the next quarter, I’ll be having a meeting with a GSTL and it’ll be “ugly”. The store company emphasizes the sell rates of the cards over the performance of its employees. I’m kind, joking, and polite toward my customers and will always help them in any way I can. I’m also one of the fastest cashiers, so my line is hardly ever long for a long time, plus I keep my lane clean and orderly and I usually come to work when I’m called in on my day offs. When I have nothing to do, I ask my Team Leader if there is anything extra I can do, so it’s not like I’m slacking around. I’ve asked my coworkers for advice on how to ask customers about the REDcard and have used their methods, even in in combos, but I still haven’t sold a card.
I was thinking of transferring to another store of the same company in another city because the employees never seem to ask every customer. In fact, I’ve never noticed them ask anyone! Then, again, I’ve heard that in order to transfer, one of the requirements is to have a good selling score, which I obviously do not have. I might as well quit.
Well, I’m off to cry. I just feel too down.