September 10, 2014 - BluePhantom
You call this Guest Relations?
One evening last week, the Merrifield, VA store had two checkout lines open and about eight to ten people waiting in each, blocking the main aisle. A junior employee decided this was the time to insist that the customers move out of his way so he could push about 30 carts from the front to the back of the store.
I left without my groceries, leaving the cart at the Guest Service desk with a curt explanation, and called the store when I got home. And called the store again the next day. And called the 800 number for Guest Relations, and emailed Target’s Guest Relations area on their Website two or thee times. Now here’s where Target truly gets sucky: the 800 number sends you to a call center offshore, where someone shaky in English tries to copy down your story and then sends an email to the store. PERIOD. If the store STL chooses not to respond, as in this case, that’s that.
And the customer never comes back, not just to that store, but to ANY Target, and advises anyone who will listen to do the same. And that’s THAT.