May 1, 2015 - fedupcashier
Yet Another Red Card Rant
I’m sure you’re all sick and fucking tired of hearing about that shitty piece of plastic debt by now, but after finding this place I simply HAD to get it off my chest.
See, I’ve only been working at Target for a little over a year and a half now, but the thing is, it wasn’t always so bad. When I was hired, my GSTLs, and even my ETL were all pretty damn cool for the most part. Sure they’d give you the occasional “coaching” about red cards because they were pressured by the higher ups to do so, but you could tell in their actions they didn’t WANT to be the bad guy. To this day I hold nothing personal against any of them. But then, of course, they all either transferred departments, or left the store altogether…Even the front end ETL found another job too.
Their replacements? Well, let’s just say our heads tend to butt on more than a few occasions every week.
Ever since the new leadership took over, the front end has gone completely to shit. Everyone’s morale is at an all time low, and our GSTLs are constantly fumbling over themselves just to figure out what’s going on half the time. And of course, more to the point, my new ETL is a completely unfeeling bitch with no reasonable understanding of how people actually fucking work, apparently. Obsessed over redcards, wants every guest to have the fastest, shortest line possible regardless of how many items they have or how ridiculous their bagging demands are, the list goes on really.
One day I remember being coached by my ETL herself about redcards (and of course all the while wanting to gag myself), and she just flat out told me that literally nothing else matters but that redcard. In her words, that’s where the paychecks come from, that’s where the hours come from, and that’s what corporate looks for. They could give less of a fuck about your speed score, or bagging performance. At that moment I was completely speechless. How can I possibly stand to work for a company with this kind of view on its employees, where your sole value is judged based upon how much debt you can sell unsuspecting customers into on a daily basis?
How often do you hear it from the ETL themselves about just how little your work really matters? I’m not even motivated to do my best to bag properly or even make pointless chit-chat with every customer if I know that at the end of the day that shit doesn’t matter even if I DID.
Morale at my store is at an all time low all around, and things are getting worse by the day.