March 12, 2015 - Maxie
Working at Starbucks in Target
I feel the need to post my experience on this site. Even though I applied for a different job at Target, I ended up being hired to work as a Starbucks barista on a part time basis. When I interviewed for the barista job, I was very upfront in asking how they train their employees in Starbucks. I’d had no previous experience with Starbucks or Target, and I made that clear. The person I interviewed with, while very nice, was new at his job as a….not even quite sure…. as Target has so many acronyms for different jobs in the corporation. He told me that the Starbucks training is around 40 hours. I felt pretty good about that.
Fast forward…I was sent to train at another Starbucks in Target located near my home. The volume of this location turned out to be MUCH less that the location I was hired to work at. I didn’t realize this at the time of training. I had two days of training, totaling 12 hours. Everyone at that location was very nice. However, because it was a lower volume location, I really didn’t have a chance to learn much. I did participate in two “openings”, but it kind of consisted of chatting with the people training me. I caught on to some things, but it just wasn’t busy enough for me to learn the “ropes” of Starbucks. I don’t blame that location for what followed. They were very kind and considerate. I actually wish I would have been hired to work there.
When I showed up for my first shift at the location I’d been hired at, I was like a fish out of water. I was under the assumption that I would be continuing training. NO!!!. And, this place was SWAMPED, from the store opening. I knew that I had no idea what I was doing, and it scared me because I want to do a good job. If it wasn’t for the guy I worked with, I might have just walked out right there. However, I had to cover for a half hour shift while he went to lunch. I didn’t even really know what I was doing on the cash register, let alone, know how to make the drinks. People will say that it’s “just coffee.” The heck it is! It’s tea, frappuchinos, pastries both cold and heated, pour over coffee, ground coffee, “Refresher” drinks, blah blah blah.
But THIS, THIS is the biggest problem I had. They had a little loose leaf set of cards showing how to make the drinks. They were probably around 6″ by 4″. Supposedly, all the recipes for each drink were on those cards. There were so many cards missing at the location I worked at. Plus, customers want to customize their orders. I was told to refer to these cards when a customer ordered a drink, but what if they wanted something non-standard? I found myself shuffling through these cards while looking like a fool. People were generally nice, but some weren’t.
When I looked at the schedule for the upcoming week, I was horrified to see that I’d been scheduled to open the Starbucks by myself. Say What?!! I had no idea what I was doing when I showed up. I had to ring a bell to even get into the store. If it wasn’t for the guy I worked with who walked me through it on his own time, I wouldn’t have had any idea what I was doing. I was ticked off to say the least.
I know I’ve lost a lot of you by my ramblings, but in the end I just quit after three weeks of this. There was a lack of proper scheduling, a lack of training and a lack of management. I can’t say it was local management’s fault. Maybe there exists a lack of corporate management.
All I know is that I wasn’t properly trained, felt like a fool when I didn’t know what I was doing, knowing I am very intelligent, and upset that this had to happen.
Ok, I’m exhausting myself. Lol