October 19, 2010 - jlk3
Target mis-prices item, refuses to refund difference, loses customer
I used to like shopping at Target, but in the last 24 hours they’ve permanently lost me as a customer. I can’t believe they stiffed me over $22 for something that was their fault!!
The short version of the story is that I bought 5 storage boxes on sale at $5.44 each. I didn’t realize until later that night that they’d actually charged me $9.99 each for the boxes.
Called them immediately and was told it’d be no problem, just come to the store and they’ll sort it out – except they didn’t.
When I got to the store a couple weeks later, they said the item hadn’t been on sale, but rather a near identical item (different color of same thing) was on sale. The fact that the stack of boxes I bought were marked with the sale price was of no interest to them whatsoever.
I even tried calling the main customer service number off their site. Same result: no refund. Blah!
So I packed up about $100 worth of recently purchased Target stuff and brought it all back today. My final Target transaction!
I don’t get it – it’s not like there aren’t a hundred other stores selling similar stuff.
Read long version here: Target sucks – loses customer.
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Sounds like it was your fault for not paying attention.