January 12, 2013 - Jonestown
Should have read this all first
When I accepted the job at Target I was completely excited.
I was hired as a lead and encouraged by the conversations during the interview process.
Several months later I’ve come to the conclusion that it is a cult. You have to learn “Target speak.” Everything has an acronym and is measured in Red, Yellow or Green. Should you not adhere to the cult rules you are either exiled (fired) or pushed to the point that your only hope is escape.
There is a reason that management is relatively young. It’s easy to manipulate inexperienced, immature people fresh out of college and mold them to believe you are the God of all retail and business.
The scariest thing, next to “you must learn Target speak,” that I was told by my ETL was, “you’ll do much better if you just drink the Kool-Aid.” Seriously!
Management does not care about the guests — I watched my STL just turn their back on an irate guest and walk away — or the team members. The only thing that is cared about is being green, no matter how ridiculous the process is and how unproductive it may be for the guest or team member.
You are also expected to magically know things. Things that were never taught or even discussed. Suddenly it is there and you are then grilled as to why you ddn’t know what to do. If your answer is, “I was never taught this,” you are ranked poor.
The other thing is, and this is odd for anyone in any business, is that the managers are all about productivity and appearance (brand) yet will walk past a full garbage can for 20 minutes and continually call some underling to come get it when in 5 minutes they could have emptied the trash since they were on their way to the back in the fist place.
Target is a cult, a sorority and a high-school.
Based on my experiences to date if this were 1902, Target would also be the Triangle Shirt Factory.