August 27, 2012 - Ramsesthegreat
Well I no longer work for target after several years and I am glad to have left. Like many of you I have experienced incompetence from the ETL staff and the clueless mentality of the management staff in general.
My first several years working for Target was pretty good I started off as a regular team member and i ended up working up to a TL which was in hindsight a mistake. They place unrealistic expectations upon the TL’s and they are the true workhorses of the store. There were countless times when only TL’s were scheduled on the floor to complete tasks, projects, and provide guest service due to “hours being tight” . ETL’s would walk the floor knowing that the sales floor was light but still give out more tasks to complete. They would constantly say to “delegate to your team” but there was no team scheduled to delegate to. Also don’t forget the pointless business walks, contribution forms, coachings, corrective actions, and leadership statuses they request from you as well.
They will create a bunch of crazy schedules with new hires with ZERO training closing or opening in your department and expect you to have trained them even though you have never worked with them. They will ask for more tasks to happen in your department even though you will require a PDA to complete it but there are none available until hours after the time limit they want the task completed. If you do manage to get equipment such as a PDA/LPDA, walkie, portable printer, or keys they are probably broken or damaged and end up slowing you down.
In a period of about 2 years I had 6 different ETL’s(not counting 4 different HR, 4 SLs,4 HLs ETLS and 2 STL) who all had NO CLUE how to run and operate the store on a daily basis. They would focus on pointless aspects of the store instead of tasks and projects that actually mattered. If you are looking for a company to get promoted in please steer away from Target. If the ETL team likes you they will sign off for you as a TL but you might as well forget about being promoted past that. It’s much easier for them to hire people outside of the company regardless if you are qualified or not. Out of all the ETL’s i had 1 of them was fired for being a retard and the rest ended up quitting once they realized there was no where to go. Thats right even the ETL crew won’t ever get promoted to a STL because thats just the way Target operates.
It’s pretty obvious that Target doesn’t actually train ANYONE including the ETL’s since no one really knows how to do anything in the store correctly. They will spit out “best practice ” over and over but if you challenge them on it they will print out a piece of paper several hours later instead of telling you on the spot. I had to learn EVERYTHING on the fly from the backroom, to instocks, to electronics, to the front end. They will constantly talk about team work but rarely ever schedule a team with you or when they do its on a super slow day in a week where not many projects are happening at all. Then they just start sending people home early shafting you even further.
Do i even have to talk about red cards or attachments? I mean seriously you can’t sell an attachment with EVERY item you sell even if you offer it. Yet they will still give you speeches and threats about increasing your numbers or you’ll get a corrective action or termination for failure to complete your job. Maybe if you stopped offering gift cards with IPOD touches or IPADs people would stop buying the unit and then using the gift card on the next transaction preventing you from getting an attachment! It sets you up to fail! Not everyone needs a freaking HDMI cable if you are buying a TV ( i have several and i would never buy one in the store when i can get one online for under 5 bucks)
I thought it was just my store but obviously from reading the posts this happens everywhere. Target needs to get their stuff together or they are going to fall apart within the next few years from mismanagement.