July 6, 2017 - NotYourEmployee
No Organization at all
I’m a former CSP who was not directly employed by Target itself but an outside organization working within the stores occasionally.
During my time in the store prior to moving on to greener pastures, I witnessed the fuckery that is Target’s management style. A plethora of ETLs, and a total of 2 team leads. 2. One for the sales floor and one for the back room. That’s it. No individual TLs to handle the sections Day to Day workings, no dedicated teams for those sections, nothing.
During my time there I was expected to cover breaks, lunches and gaps in scheduling, sometimes the gaps ranging from 3-5 hours, a direct violation of contract between Target and my organization. Being the generally amicable person that I am, I went along with it, figured that as long as I informed my DM what was happening, he would have a talk with the STL of this store and it would get sorted. Well, it didn’t. My DM talked to the STL and the STL and management team ignored it and continued to leave no coverage for entire swaths of the store.
During this time, I watched and learned. They assigned a total of 1-2 people to cover electronics, toys, sporting goods, seasonal, infants and sections of soft lines, never assigned their own people to zone electronics (expecting me to do it) and would leave myself or a coworker to cover these areas as the ever continual “Additional cashiers to the front lane” came over the radio, leaving myself and my coworker to cover basically the entire store. After having had enough, I reviewed my company’s policy and decided they could figure out that I wasn’t helping them anymore. For anything. They could clear their own call boxes, assist their “guests” (which is a fucking r******d change from customers) and I would perform my job to the standard expected of me. They didn’t take too kindly to this.
For just a quick TL;DR: no organization at all, no teams and no TLs and expecting a CSP to basically be free labor to keep them within payroll for the week or whatever.
I left my job around a year ago due to medical issues and though it has been hard, it was better than dealing with the r*****s that run this particular store.
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I totally agree with you about the dysfunction that is Target. It's hands down the worst retail establishment I have ever worked for, I have worked for 4 other retailers over a period of 10 years. However, I want to touch on the "guest" topic you mocked. I've worked for 3 retail establishments that used the word guest regarding their customers(Target was the only one that didn't explain why). It's a totally acceptable use of the word guest. The way it was explained to me at my first retail job that used this term was we are welcoming the guest into our store to take part in what we have going on here at our store. Retail establishments are private property so inviting the public to visit and take part in the store makes them guest. This is the main definition of a guest "a person who is invited to visit the home of or take part in a function organized by another." Here another meanings "a person who pays for the services of an establishment (such as a hotel or restaurant)." When you go to a retail establishment you are playing for a service! People expect good service! CALLING A CUSTOMER A GUEST IS TOTALLY ACCEPTABLE! Only a person living in a box would refute it.