December 18, 2017 - dhario
Why are guest crazy, we need better pay
Okay so today I had a Fitting Room shift and it was the usual hell. Mind you our LOD now won’t allow us to reshop, zone, or move past our square. (People steal, but manger took our clothes counters away so it’s “our” fault people walk away with merch…… right) The only thing we can do is escort guest into rooms. My Team Lead basically told us to follow it to a t and if guest have problems complain to the manager and basically she hopes a ton of people complain. Love her so much.
But my point is I was working at the Fitting Room and all of a sudden I get this call from this guy who sounds like a Trump Supporter (idk what else to call him). He basically had me on the phone for a solid 5 minutes just to complain about the telepromt on the phone for calling the store. He was mad and told us we were wasting his valuable time and money waiting on the phone listening to prompts. I honestly thought it was a joke. So basically I apologised and asked him what I could help him with. He then went on another 5 minute rant about a certain kind of shoe he was looking for. He was like “I want something presentable, something decent, professional, yada yada yada. None of those sketchers (we don’t sell). So of course I asked shoes while I had him on hold if we had any leather or dress shoes. They responded yes but we didn’t have them in his size. He asked if I knew any other stores that might have them which shoes told me no stores did. It’s Christmas so nooo.
He then got pissed and asked to speak to a manger. Like wtf. My question is why are people so insane. Also why does the LOD keep changing our policies when they weren’t broken. We never had major theft issues when we had our old FR rules. Also how is it our fault if someone’s steals stuff out of the FR when AP is the one whose supposed to be on it. No wonder they quit or are fired every three months…..but I guess it’s just another day at Target.