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August 12, 2017 - AnonymousTM

Got Coached For “Not Pushing the RedCard”

Target’s management has done a lot of unfair, shady shit to me, but this one takes the cake.

There was this GSA at my store who was always such a hawk about the redcards. Asked us every 5 minutes if we had gotten a RedCard, always singled people out who hadn’t gotten one yet, stuff like that. Well, recently, our GSTL quit and she got the promotiom.

When I cashier, I ask every guest “do you want to save 5% with a REDcard?” If they say no, I continue on with the transaction and let it go. Only if they seem halfway interested will I really push it. Well, the Redcar hawk didn’t really like that.

She pulled me aside, and told me I needed to be “rebuttaling” more. That’s their euphemism for “harassing.” She told me I needed to push every single guest on the RedCard.

So I go back on my lane, I “rebuttal” with a few guests here and there, and I carry on.

Fast forward 5 hours. She pulls me aside again. She asks me why I’m not rebuttaling. I didn’t know what to say without sounding confrontational, so I remained silent. ¬†She goes on to tell me that this is insubordination and that she is giving me a documented coaching for it. She then told me I would be put on corrective action if she heard me not rebuttaling again.

The whole time I was trying to hold back laughter because I couldn’t believe I was being coached for such a ridiculous reason. I ask every guest, because that is my job. But it is asinine and unrealistic to give a long-winded pitch to every single guest, especially considering such a small percentage of them actually do sign up.

Fuck you, Target. They’re not “leaders,” they’re managers.

 

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Employee Experience / TargetSucks

Comments

  • Jesse2252 says:

    Thats so annoying. I ask once and don't bring it up again if they're not interested. They want us practically forcing people to apply, but if I were a regular shopper I would hate having to be interrogated every time I check out.

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  • poohbear80 says:

    This is why I always use self checkout when I have to shop at target. The "rebuttaling" of red cards is harassment to the customers and no matter how hard you work it's all they care about at the end of the day. It really makes me wonder how bad off target is doing financially that they need these card sign ups so desperately. I would go to her supervisor and dispute this if I were you, she needs to be coached herself on how to be a decent human being.

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    • AnonymousTM says:

      At Target, not even guests who go to self checkout are safe. When I work there the bitch still harasses me to push the redcard on the guests.

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