March 15, 2014 - Maddy
Beware Red Card Holders-Target closing accounts
Beware Target Visa/Red Card holders. I will no longer be shopping at there or do business with there ever again. After having a good standing Visa acct with Target for 9 yrs (never missed a payment) I found out today that my Visa acct has been closed due to “inactivity.”
When I called last month to find out where my new card was since I hadn’t received a new one after my old one expire, I was told by the CSR that they would be sending my new one within 10 days. It never came. I called this morning to find out why & was told by another CSR that my acct was closed due to “inactivity.” Yes, they closed a 9 yr old acct in perfectly good standing – because I didn’t use it enough. Seriously? And then it gets even better. I asked to speak to a supervisor and was told the same thing & that I needed to go reapply for a new account and they can’t just send me a new one/reopen my account. After I told her how ridiculous and unprofessional this was, she said that she’d ‘note the file’ and send my dissatisfaction someone in another dept. When I told her I would like a call from someone in that dept on Monday, she told me that was impossible and that *she* was a supervisor at the highest level.
She then offered their corp address, which is listed on their website, and suggested I could “write them a letter” —- and then hung up on me. Unbelievable & highly irresponsible. This is insane and people really need to know. Until they reach out to me, I will be writing my local radio and TV news networks as well as national agencies until someone does a story to make the public aware of that this can happen to them.
Many people count on their cards for emergencies/vacations, etc… So beware current Target card holders and those who are thinking of getting one – I would definitely rethink it and go with another company. Companies have a responsibility to their customers and the public, and clearly Target has neither.