I haven’t decided yet how much I am troubled by Target or whether I won’t be shopping there again, but I did want to share this anecdote about what happened to me earlier today.
I drove to one of our nearby Targets to return a pair of shoes, specifically cheap, made-in-China Shaun White skate shoes. I no longer skate, but I liked the way the shoes looked and felt on my feet, so I bought them. However, within about two months of owning them, the glue holding one of the shoes started drying out, and the shoe started falling apart. When I called Target’s 800 number, I was informed that I could exchange them if they were purchased within 90 days. So far so good.
So today, I brought the shoes back to return them and was told that they could give me credit for around $9.00. I was hoping simply to exchange them for another pair of the same shoe, as I did like them. However, they no longer had the same color. I didn’t really care, so I picked out a different color (of the same shoe) only to find out that all the other colors were going for 2-3 times the price of what I apparently paid for the original pair. Since I didn’t have my original store receipt I felt at a bit of a disadvantage in knowing exactly how much I had paid originally – I had remembered them being marked down, but I couldn’t remember the exact price.
Anyway, suffice it to say that I feel a bit cheated. Target sold me a defective shoe and then wouldn’t let me exchange it for the same item.
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