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Archives / April 2012

  • April 19, 2012 - Sartargethater

    Ummm….I’m still right here jackass!

    I was in your Everett Mass store and unfortunately there’s an employee of yours who doesn’t understand customer service or courtesy.  His name is Matt and he works in electronics, with long, shoulder length hair. I was looking for an ipod charger and asked an employee for help, they didn’t know so they asked someone on the radio to come over and continued on their way.  Matt then came over and said the shelf was empty, but so were nearly all of the shelves in that aisle so he was going to scan the product somewhere else.  I followed him to the desk where he started typing something into the register but then he started ringing in other customers; 3 specifically.  I waited patiently for the last customer thinking he would help me but then he started talking to other employees and cleaning up.  I then asked him if he wasn’t going to help me if he could call someone else to which he replied that they had 8 of the product I needed but he didn’t know where they were. And that I could go to Best Buy for cheaper.  He then turned his back again and I asked another employee for help.  As I was waiting for that employee to find me the alternative product Matt’s friend walked up and Matt began to tell him all about me, and what happened and they began laughing.  I’m not surprised he didn’t notice I was still there.