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Archives / April 2012

  • April 17, 2012 - beale

    Drug recall

    I had a generic prescription with an auto-refill. In January, I picked it up, came home and opened the bottle – 90 pills (usually 30) and different shape. Called pharmacy and went back to store for refund. They ¬†took the pills but couldn’t cancel the sale (same day), issue a duplicate receipt or credit my Target card. Jerked me back and forth from Pharmacy (no phone to call out for instructions) to Customer Service (can’t do anything – it’s a Pharmacy issue) for over an hour. Gave me a $10 gift card and asked me to wait a month till it appeared on my statement, come in get a duplicate receipt and they would give me $10 for the gift card. In February – same runaround. Called corporate – talked to a supervisor, got a claim number and was told they would get back to me. This was an “excellent training opportunity”. No further contact. Went to store today to exchange $10 card for cash. Again – Customer Service called Pharmacy and the manager was there – could I go there and get problem resolved? Sure. I explained the entire process to “Barbie”, the Pharmacy manager, who didn’t see why there was a problem with the substitution. Corporate determines who the suppliers are so that they can “keep prices low for the consumer”. I expressed my displeasure at having my meds rotated to suit their profit margin and asked for my money back. She then took my gift card, ¬†scanned it and told me “I don’t see what your problem is – the card has $10 on it.” I explained that I wanted cash – that wasn’t a possibility. Nor, it seems, is the chance of my EVER going into another Target store. I left the gift card in Customer Service.

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