My store is going ape sh*t over guest surveys. They’re almost as sought after as red cards. GSTLs keep track of the number of Red Cards and surveys we get because we have the guests come up to the guest service counter and fill them out on an iPad Mini.
Being curious, I looked up the “Best Practices” for guest surveys, and sure enough it specifically says not to do that. The LODs and STL are even aware, but they choose to ignore it any ways. Pisses me off. I had printed out and highlighted the portion of that best practice where it says not to do that and had it sitting on my desk in the AP office, and when I came in the next day, it was folded and in the garbage.
Screw Target right in the bum.
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(0) Just joined here. Looks pretty good and from what I’ve read most of it seems 100% accurate. I was just talking with a coworker tonight about the bs we have to put up with from the LODs. Their hypocrisy and entitlement they feel because of their titles is complete garbage. They’ll tell sales floor team members not to do something but turn around and do it themselves.
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